Refund & Return Policy

Refund & Return Policy

We want you to be completely satisfied with every purchase from Streetwear Flair. If something does not meet your expectations, we are here to make it right. Please read this policy carefully before initiating a return.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Returned within 30 days of the delivery date

• Unworn, unwashed, and unused

• Free of stains, odors, pet hair, or any signs of wear

• In original condition with all tags and labels still attached

• Returned in original packaging when possible

We reserve the right to refuse returns that do not meet these criteria. If an item shows signs of being worn, washed, or damaged after delivery, we will not issue a refund and may return the item to you at your expense.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance at the time of purchase

• Items that have been altered, customized, or modified after purchase

• Undergarments and accessories for hygiene reasons (if applicable)

• Gift cards or store credits

3. Initiate a Return

To start a return, please email us at streetwearflair@gmail.com with the following information:

• Your order number

• The item(s) you wish to return

• Reason for the return

We will respond within 48 hours with return instructions, including the return shipping address. Please do not send items back to us without first receiving confirmation and instructions. Return packages sent without prior authorization may not be accepted.

4. Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part (e.g., wrong item or size shipped).

• Defective or Incorrect Items: If you received a defective product or the wrong order, we will provide a prepaid return label at no cost to you.

• Shipping Costs Non-Refundable: Original shipping fees paid at checkout are non-refundable, except in cases where the return is due to our error.

We recommend using a trackable shipping service and purchasing shipping insurance for returns. We are not responsible for packages lost or damaged in transit back to us.

5. Refund Process

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Processing typically takes 3 to 5 business days from the date your return arrives at our facility.

• Approved Refunds: Refunds will be issued to your original payment method within 5 to 10 business days after approval. The exact timing depends on your bank or card issuer.

• Partial Refunds: In some cases, we may issue a partial refund for items that show minor signs of wear, missing tags, or damage not caused by us. We will contact you before processing any partial refund.

• Rejected Refunds: If your return does not meet our eligibility criteria, we will contact you to explain why. We may offer to ship the item back to you at your cost or arrange an alternative solution.

6. Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, please initiate a return for the original item and place a new order separately. This is the fastest way to secure the correct product while your return is processed.

7. Defective or Damaged Items

If you receive a product that is defective, damaged in transit, or incorrect, contact us immediately at streetwearflair@gmail.com within 7 days of receiving your order. Please include:

• Your order number

• Photos showing the defect, damage, or incorrect item

• A brief description of the issue

We will review your case and, if approved, arrange for a replacement or full refund, including any original shipping fees. We may also provide a prepaid return label for the damaged item.

8. Lost or Stolen Packages

If your tracking shows "delivered" but you have not received your package, please:

• Check with neighbors, building managers, or any secure delivery location

• Contact the carrier directly with your tracking number

• Email us at streetwearflair@gmail.com with your order number and tracking details

We will assist in filing a claim with the carrier, but we cannot issue a refund or replacement for packages marked as delivered unless the carrier confirms the package was lost or misdelivered.

9. Late or Missing Refunds

If you have not received your refund after the processing timeframes above:

• Check your bank or credit card account again

• Contact your bank or card issuer, as processing times vary

• If you have done both and still have not received your refund, email us at streetwearflair@gmail.com with your order number and return tracking information, and we will investigate.

10. International Returns

For international orders, return shipping costs are generally higher and vary by country. The customer is responsible for all return shipping fees, customs duties, and taxes unless the return is due to our error. We recommend using a shipping method with tracking and insurance for international returns. Please ensure the return package is clearly marked as "Returned Goods" to avoid customs delays or additional charges.

11. Cancellations

Orders may be cancelled within 2 hours of placement, provided they have not yet been processed for shipment. To request a cancellation, email us immediately at streetwearflair@gmail.com with your order number. Once an order has been shipped, it cannot be cancelled and must be returned following this return policy.

12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our support team at:

streetwearflair@gmail.com

We are committed to resolving any issues fairly and promptly. Your satisfaction is our priority.