"How am I able to get in contact with customer support?"
Please get in touch with us at email@example.com
"How could I track my order?"
To track your order, please send us an email and we'll forward you your tracking details.
"Where do you Ship?"
We ship internationally.
"Can I Exchange my Item?"
Yes, if you had like the thing exchanged for a different size, we'd be more than happy to assist you with it. We will only re-ship after the order is returned.
"How long will delivery take?"
International shipping will require 10-14 business days for coming.
The timeframe depends on how fast your country's custom facility processes your orders.
"Can I Ship Express?"
Yes, but please make sure you contact us to arrange this in advance. We'll send you a URL link together with the required fees for upgrading depending on your order's total weight and destination.
"What Payment Methods can you accept?"
We take all major credit card and debit card payments. We do not support cheque payments or cash upon delivery.
"What's the Return Policy?"
You are shielded with a 60 days money-back guarantee. You're however responsible for the shipping and return fee. All items returned must be new, unwashed, and retain its packaging. Please supply us with a proof of posting by sending us a photo of your receipt. After the return package arrives, we'll process you a refund immediately to your bank account.
"My order hasn't arrived what should I do?"
If you haven't received your order within the timeframe on the system you selected then please email firstname.lastname@example.org and we'll get back to you as soon as we can.
In case the package is lost in transit - which is rare - we will replace your order at not further charges to you. Please do note that if I the given delivery address is incorrect or incomplete, we cannot be held responsible.